This policy explains how cancellations and refunds work for Satura Space PRO subscriptions. Payments and refunds are handled by our third-party payment provider, which acts as the merchant of record.
1. Cancel anytime
You can cancel your subscription at any time from the management link in your purchase receipt (or by contacting us). When you cancel, your subscription stops renewing and you keep PRO access until the end of the billing period you have already paid for. We do not charge a cancellation fee.
2. 14-day money-back guarantee
If you are not satisfied, you may request a full refund of your first payment within 14 days of that purchase. Contact us at the address below with the email you used at checkout and we will process it through our payment provider.
3. Renewals
Recurring renewal charges after the first payment are generally non-refundable, because you can cancel at any time before a renewal to avoid the next charge. If a renewal was charged in error, or you believe there are exceptional circumstances, contact us — we review these case by case and comply with the mandatory consumer-protection laws that apply to you.
4. How to request a refund
Email [email protected] from your account email with your order details. Approved refunds are returned to your original payment method by our payment provider; the time to appear on your statement depends on your bank or card issuer.
5. Failed payments
If a renewal payment fails, we may retry it and may suspend PRO access until payment succeeds. If it is not resolved, the subscription ends and your account returns to the free plan.
6. Contact
Questions about billing, cancellation, or refunds: [email protected].